Shipping policy

All online orders are processed on Monday to Friday. Orders placed on Saturdays and Sundays will be processed on Monday and shipped the following working day, depending on the volume of orders we aim to dispatch all orders out within 1 to 7 days of receiving your order information.

Delivery time may vary and depends on the order volume and whether we have all items in stock at the time we receive your order, otherwise you’ll be notified by email. Once your package has been dispatched you will receive an email to confirm your tracking number.

Due to Covid-19 delays may occur.

NATIONAL SHIPPING

Christelle Jewellery uses Australia Post to deliver your package to you within Australia.

We offer a FREE standard shipping Australia Wide for orders over $150 including discounted items.

If your parcel is not collected within one week of receiving the collection card you may be charged a fee to collect your parcel from your local Australia Post office outlet. This collection fee is not the responsibility of Christelle Jewellery. If you do not choose ‘Signature on Delivery’ and the parcel has been signed for upon checking the www.austpost.com/tracking it will not be the responsibility of Christelle Jewellery to replace any lost item or track the item with Australia Post.

Visit the Australia Post Customer Service website or call their Hotline to track the progress of your delivery.

INTERNATIONAL SHIPPING

We use Australia Post to ship customer packages internationally. NZ shipping $25.00 for registered and trackable postage is delivered between 3-10 days from Australia Post after dispatch from Christelle Jewellery.

NZ shipping $55 for express registered and trackable postage is delivered between 2-4 days per Australia Post after dispatch.

Shipping to other countries may vary and will be limited, please check availability prior to checkout. Duties and taxes will be added to your package depending on the destination country. You will be responsible for these upon delivery and will not be included in your order total. All credit cards are charged in Australian Dollars.

PRODUCT AVAILABILITY 

Occasionally a product may be temporarily unavailable. If it is not available, please enquire with Christelle Jewellery for updates on the next available stock. We will always communicate with you as soon as we receive your order and get your permission to carry on with the order, if the product is out of stock temporarily.

We will indicate to you the expected delivery time for your product.