Shipping policy
ORDER PROCESSING
Orders are processed Monday to Friday. Orders placed on weekends will be processed on Monday and shipped within 1 to 7 days. You'll receive a tracking number once your package is dispatched.
DOMESTIC SHIPPING
We use Australia Post for all Australian deliveries. Free standard shipping is available for orders over $150, including discounted items. If a parcel is not collected within one week, you may incur a fee, which is not the responsibility of Christelle Jewellery.
For tracking or any issues, please visit the Australia Post website or contact their customer service.
INTERNATIONAL SHIPPING
We ship internationally via Australia Post.
- NZ standard shipping: $25 (3-10 days after dispatch).
- NZ express shipping: $55 (2-4 days after dispatch).
For other countries, shipping fees and delivery times vary. Duties and taxes may apply and are payable upon delivery.
PRODUCT AVAILABILITY
If an item is temporarily out of stock, we'll notify you and provide an estimated delivery time. We'll proceed with your permission if stock is unavailable at the time of your order.
