PRIVACY

Christelle Jewellery is committed to protecting the privacy of everyone who shops or interacts with us, and this policy sets out our commitment to you on privacy.

Christelle Jewellery  abides by the Australian Privacy Principals contained in the Australian Privacy Act 1988. Christelle Jewellery may collect personal information about you online through our website www.christellejewellery.com.au or by using our social media pages.  By providing your personal information to Christelle Jewellery and by using our website, you are consenting to us collecting your personal information and using it in accordance with this privacy policy.

Collecting personal information

Christelle Jewellery may collect personal information from you including your name, address, phone and other contact details, email address, merchandise information, and method of payment.  We may also collect transaction information relating to your purchases with us and your preferences.

Christelle Jewellery collects personal information in the normal course of providing services to you. These services include:

• Processing online purchases and payments;
• When you contact our customer service;
• Processing credit card purchases;
• Using Christelle Jewellery social media;
• Processing gift cards purchases;
• Entering Christelle Jewellery online competitions;
• Processing exchanges or online store credit;

Use of your personal information

In most circumstances personal information will be collected directly from you i.e. by processing your order online or processing your order instore using EFTPOS.  Christelle Jewellery may use your personal information to keep you up to date with Christelle Jewellery’s product ranges, specials, promotions and offers that you may be interested in including for direct marketing.  Specifically, you authorise Christelle Jewellery to contact you regarding your purchase and use of our online store

Any information collected is safely and securely stored and only used for the purposes for which it was collected. We restrict access to your personal information, maintain technology products to prevent unauthorised computer access and use SSL (secure sockets layer) encryption technology when processing your financial details at our online store.

Christelle Jewellery does not sell or trade any personal information collected.  However, we may share some of the personal information we collect with our related corporations and service providers, contractors who help us provide services, or trading partners. We often need to share your information with companies who perform parts of our service delivery.  This may include:

• Service providers e.g. IT services, mailing services, data analysis, third party financial services (This service is not yet available) such as Afterpay, Zip Pay, Google Pay, Apple Pay;
• Companies assisting Christelle Jewellery with marketing and competitions;
• Regulatory authorities;
• Professional advisors; and
• Any other third party required by law.

Christelle Jewellery may also publish some of your personal information on our website or social media pages where you have entered a competition or promotion run by Christelle Jewellery. This expression would be carried out upon advising you of the intention to do so.

Cookies

Our websites use "cookies" - small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising on our websites, and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies. 

Online Ordering security

Christelle Jewellery adheres to credit card and personal information being kept secure at all times. Therefore, to help ensure that your shopping experience is safe and secure Christelle Jewellery uses Secure Socket Layer (SSL) technology.  SSL Certificates give high-security Web browsers information to clearly identify a Web site organisational identity. This encrypts all the information you send across to us including your credit card details.  All pages that require you to enter your personal information or payment details on our site have the SSL Certificate, which will cause the URL address bar to display a padlock in your browser; this verifies the authenticity of our online security.

Complaints

If you have any queries or concerns regarding Christelle Jewellery’s Privacy Policy or wish to access or correct your personal information, please contact our customer service by email info@christellejewellery.com.au.

If you wish not to receive any communications or marketing from Christelle Jewellery, please use the unsubscribe button or contact the customer service above

Right of access

You have the right to review, amend or delete personal information that may be held by Christelle Jewellery by making a request to our customer service. We will take all reasonable steps to comply with the request, except where it is required for legal reasons.

More information about privacy law is available from the Office of the Privacy Commissioner at www.privacy.gov.au